We welcome guests from around the world to our beautiful & historic property in picturesque Niagara-on-the-Lake.
To ensure a comfortable and enjoyable stay, please review our Policies & FAQ's below. We are a small operation and we enjoy welcoming people to our home. 

 Please be kind and considerate of our home, treat our home as you would your own.

​OUR POLICIES

​RESERVATIONS

No deposit is required, but a valid credit card is required to confirm your reservation. Guests agree to all the following terms & conditions set out below. All guests agree to respect the privacy and peace of all other guests, neighbours and the owners at all times. Guest must be at least 21 years of age to book. Guests agree to abide by the Niagara-on-the-Lake By-Laws & Renter's Code of Conduct.

PAYMENT 

We accept major credit cards. Please also consider using cash, e-transfer, or wire transfer (credit cards have high processing fees).  To ensure that our policies are upheld consistently and to prevent any inconveniences for both parties, we reserve the right to charge the credit card on file within the cancellation/notice period if we deem necessary. 
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CANCELLATIONS & CHANGES

As we are a small bed & breakfast, cancellations and changes greatly affect our business. When we reserve a room for you, we turn away all other inquiries as we have agreed to hold the dates for you - our calendar is built around our guests. We understand that travel can be unpredictable and plans sometimes change, and for this reason we recommend contacting your credit card company, or obtaining travel insurance for your protection. 

​15 days notice prior to arrival date will not be subject to penalty​​

28 days notice prior to arrival date for stays 5 nights or longer, and group bookings (two or more rooms)

The full balance, 100% of the original reservation will be charged for cancellations, reschedules or change within the required notice period.​​​ If there is a cancellation/change (within the required notice period) and we are able to re-book your dates, there is  a $75 cancellation fee (plus taxes) 

Late arrival or early departure (resulting in a shorter stay) - no refunds or credits

No shows - charged the full amount of the booking to the card on file​

​​The policy holds no matter the reason (except restrictions by any level of government affecting our ability to be open).​ As a small business, we have to strictly enforce this policy, thank you for understanding.

For Reservations between December 1 and March 30 cancellation is 24 hours prior to arrival.  As I hate driving in the snow - I do not expect guests to also it is flu season.  

EXTENDED STAYS & GROUP BOOKINGS - DEPOSIT

​We are a small property with limited rooms, at our discretion a non-refundable 20% deposit is required for:

     Stays of 7 nights or longer

      Group bookings (3 or more rooms), for 2 nights or longer

If there is a cancellation/change (within the required notice period) and we are able to re-book your dates ,there is  a $75 cancellation fee (plus taxes). Otherwise, the deposit remains non-refundable (in addition to the applicable penalty charges).

​OUR RIGHT TO CANCEL

We reserve the right to cancel bookings without compensation, refund or reimbursement if any terms or policies are breached. We may also cancel your reservation if an event beyond our control (including personal circumstances) means that we are unable to keep your reservation. We will contact you as soon as possible to let you know, but will always do our best to minimize disruptions.

​CHECK-IN & CHECK-OUT

Check-in is between 4:00PM and 8:00PM. Earlier check-in is possible, but not guaranteed. Arrivals after 8:00PM is by appointment. Late arrival is a challenge as we risk disturbing other guests; latest check-in is 9:00PM. Check-out time is 11:00AM.

NON-REGISTERED GUESTS

For the safety and security of our guests, people who are not registered as guests are not permitted on the property and in the B&B.  Exceptions can be made with advance notice and approval.  This is a private home, thank you for understanding.

​COOKING IN THE SUITES

This is a B&B, there is no access to kitchen facilities. Do not bring any cooking equipment (ie slow-cooker, fondue sets etc...). Cooking in the suite is strictly prohibited. Not only is it dangerous, but leaves unpleasant odours in the room and throughout the property. Please be considerate of our property and other guests. A charge of $500 plus calculated costs of room rate and labour to remove the odour before we can offer the room to guests will be added.

​ACCESSIBILITY

Our historical property was built as a private residence in the early 1900's. While we have converted our private home to contain a B&B, unfortunately our property and guest suites do not have appropriate access for persons in wheelchairs.  

​PETS

We are a private property with only a few rooms. We have one room that we allow pets in - Rose Cottage.  There is a cleaning fee on $75 for the stay. Any damage done to the room will result in additional fees.  This is the ONLY room we allow pets in.  

​HOUSEKEEPING

We work very hard to keep the property and the suites well maintained and clean. Guest suites are cleaned and sanitized after each stay. For multiple night stays, rooms are refreshed every other day in the mornings and bedsheets are changed every 2-3 days depending on length of stay.
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DAMAGE POLICY

We ask that you respect our home during your stay. The guest is liable for any damage howsoever caused to the allocated rooms(s) or to Green Oaks  Inn premises or property caused by you or any persons in your party (whether or not staying at Green Oaks Inn) during your stay. Greenview Oaks Inn reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred.  Extraordinary cleaning of stains on carpets, towels, damaged sheets/bedding, pillow cases, robes and duvet covers will be charged for.  Should we not be able to remove stains left behind, we reserve the right to charge for replacement of the article damaged.

​WAIVER AND RELEASE OF LIABILITY

a) The guest(s) agree(s) that the owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guest(s). By accepting reservations, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise. Owner recommends that Guests obtain and carry insurance to protect personal property. Please read and understand our policies before arrival.  Check-in at Green Oaks constitutes acceptance of these policies.

​b) In order to participate in all trips and activities with Green Oaks Inn, you hereby agree that you will not make a claim against Green Oaks Inn, and give up the right to sue for any injuries or damages howsoever caused. You acknowledge that the activities arranged by Green Oaks Inn involve inherent risks and dangers that may cause serious injury and possible death to participants.  

​You agree that you fully understand the risks and dangers associated with the participation of your group in the activities arranged by Green Oaks Inn and ALL members of your group accept them at their own risk. You also agree that this liability declaration limits the liability of the company (Green Oaks Inn) and to the same extent limits all agents and employees of Green Oaks even though they are not formal parties to this agreement.
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FREQUENTLY ASKED QUESTIONS (FAQ's)

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Q:  Is a deposit required to confirm my reservation?

A:  No, we do not take a deposit when you book but a valid credit card is required - please note our cancellation policy.

Q:  Do you have a policy for minimum nights?

A:   We have a 2 night minimum in high season, but the reservation system will automatically override 2 night minimums if 1 night is available. Depending on availability we can be flexible with minimum stays, please contact us directly (call or email) and we will do our best to accommodate you. 

​Q:  I can't find the dates I'm looking for, what should I do?

A:   Please call or email us directly if your dates are not available, we will do our best to accommodate you. Our calendar often changes, we would be happy to keep in touch should dates open up.

​Q:  Why should I book directly with Green Oaks Inn?

A:   By booking directly with us (online, phone or email), we can help to personalize your visit, offer greater flexibility with modifications, and accommodate special requests.  Also there are no service fees.

​Q:  Can you accommodate dietary preferences for breakfast?

A:   We try our best, we can accommodate most dietary preferences with advance notice however we are not a commercial kitchen. 
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Q: What time is breakfast? and can I choose when to come down?

A:  Breakfast is served at 9 am.  We are not a commercial restaurant and one of the features of staying at a B&B is meeting people from different places and sharing experiences.  If you are leaving early and wish breakfast to go (muffin & coffee) we can arrange it.  

Q:  Can I cook in the suites?

A:   No, absolutely not. Please do not bring any cooking equipment (ie crockpots, fondue sets etc...). Cooking in the room is not only dangerous, but leaves unpleasant odours in the room and throughout the property. Please be considerate of our property and other guests.

​Q:  Is parking available?

A:   Yes, we have one spot per room. 

 Q:  Can an extra bed be added to the suites?

A:   No, our rooms can accommodate 2 people.  Only the loft can accommodate 3 people. . Please view room descriptions for further details on bed size available.

 Q:  What if I cannot climb stairs?

A:   The Rose Cottage is the only room which has only 2 stairs.  People who stay there come to the main house for breakfast.  There are 5 stairs to get into the house. 

 Q:   Am I able to adjust the temperature of my suite?

A:   Each suite is equipped with individual temperature control for your comfort.

 Q:  What if I leave behind personal items at Green Oaks Inn?

A:   I would love to stay - Leave it - lose it.  But we will mail it back to you, however this is the last item on my to do list and it takes me time to get to it.